German Customer Advocate at Boldr

WHAT IS YOUR ROLE

• As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

• We are on the lookout for impact-driven, lifelong learners who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. 

WHAT WILL YOU DO 

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• You are expected to deliver service excellence and maximize customer satisfaction
• Work with the external team to stay updated on product and service knowledge

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious, dynamic, and authentic, just like us! #BeBoldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Genuinely passionate about customer satisfaction 
• A proactive self-starter
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• Amenable to work on rotating shifts

YOU HAVE…

• 1+ years of experience in a customer support role, preferably with outbound call responsibilities
• 1+ years of experience in a technical support role is helpful, but not required
• German fluency is essential
• Excellent people & communication skills
• Comfortable troubleshooting technical issues over the phone
• Detail-oriented and organized
• Ability to work and collaborate with a small, fast-paced team
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• The ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters