General Manager - IT Application Operations.Technology Information at MTN

RESPONSIBILITIES

• To develop the strategy and provide strategic leadership to the MTN IT Operational Delivery division, manage the MTN IT Service Operations Centre (SOC) and Delivery Operations Teams for MTN SA
• To oversee the provision of  technical support, guidance and advice on IT operational issues across MTN SA regions, and ensure enhancement and alignment of managed services in line with changing business requirements
• To ensure that services offered meet the pre-defined service quality levels for an optimal subscriber experience defined by MTN SA & Group
• Ensure that the IT Service Management Strategy, Framework and policies, are deployed both tactically and operationally across the enterprise, and ensure compliance with agreed Service Levels to ensure optimal world class Service Management

QUALIFICATIONS

• Degree in  Information Technology/ Computer Science or Engineering
• An MBA or a Masters qualification would be advantageous 

Experience

• Minimum 10 years’ experience including:
• Minimum 5 years of Senior Management Experience
• Minimum 5 years in telecommunications industry
• Work across diverse cultures and geographies
• In depth knowledge of  Network management & monitoring
• Track record in  IT Service Assurance
• Good  knowledge of Technological sector and the relevant prevailing legislation
• Good knowledge of technology governance