General Manager - Hilton Durban at Hilton

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the re-opening and repositioning phase of the hotel and manage and lead the hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards..
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

• The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement.
• Enthusiastic and passionate, you will have current experience as a General Manager within a similar quality hotel and ideally with hotel conversion/repositioning experience.
• A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• An Established GM in a similar sized hotel at an international brand, ideally with a strong commercial background, knowledge of the local market and opening/repositioning knowhow.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, and corporates – must be highly visible.
• With the ‘Rezone’ project underway you must demonstrate experience of immersing yourself in the community and identify commercial opportunities.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the MICE and Corporate business.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Exceptional stakeholder/owner relations experience.
• Ability to show resilience, judgement and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.
• English mandatory.
• Please note, local South African package offered.