General Manager: Commercial Sales Inbound at MiWay Insurance Limited

Job Description

• The successful candidate will be responsible for managing the operations of a single call centre or business segment. Oversees operating systems, including policies, procedures, and operating structure. Establishes and implements product/service standards. Responsible for analysing the operations and efficiency of the call centre. May build industry relations, communicate technologies, and address operational concerns through industry networking. It also needs to obtain new campaigns from internal clients and build the credibility of the call centre with potential clients.

Minimum qualifications required

• Standard 10/NQF4/Matric
• RE 5
• Business management related qualification (adventageous)

Minimum Experience

• Minimum 5 years’ commercial Sales experience 
• Minimum 5 years' in a Team Manager role
• Understanding of Sales system and applicable processes that impact on the sales process 

Deliverables include, but will not be limited to

• Coaching of sales teams: Sales skills, telephone etiquette, product knowledge and development changes.
• Active participation and involvement with regards to new development and changes.
• Effectively manage daily operations of the call centre
• Driving and achieving monthly sales targets
• Creating reports, presenting them, and submitting to Executive Head of Business Insurance

Essential Requirements

• Written and verbal communication skills 
• Attention to detail  
• Supervisory skills  
• Conflict handling and manage team dynamics
• Self-motivated, inspire others  
• Motivation and desire to excel 
• Problem solving skills and solution oriented  
• Flexibility 
• Ability to multi-task and cope with pressure  
• Performance management experience 
• Commitment to personal and team goals 
• Professionalism 
• Ability to apply business rules and processes 
• Provide technical guidance to team members