Functional Support Specialist at Standard Bank Group

JOB DESCRIPTION

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities.  Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience.

QUALIFICATIONS

Minimum Qualifications 

• Matric and National Diploma or related 
• ITIL Practitioner Level will be beneficial 

Experience Required 

• 3 - 4 years experience gained in providing level 2 technical support to an area of the business Core experience gained in participating in and facilitating aspects of the incident management processes and communicating outcomes to the business
• 1 - 2 years experience in consulting on and facilitating the understanding of business requirements related to an IT application

ADDITIONAL INFORMATION

Behavioural Competencies:

• Generating Ideas
• Resolving Conflict
• Articulating Information
• Developing Practical Approaches
• Checking Details

Technical Competencies:

• Data Integrity
• IT Applications
• IT Business Analysis
• IT Support
• Documenting