Fulfilment Lead at Yoco

About the role

• As the Fulfilment Lead, you will be responsible for the end-to-end fulfilment process for our merchant and retailer orders. You will ensure timely and accurate order processing, whilst constantly looking to improve performance metrics. You will play a key role in ensuring customer satisfaction through a seamless and efficient delivery experience.

What you will be doing

• Overall responsibility for all hardware fulfilment operations:
• Card reader fulfilment
• Sim card fulfilment
• Retailer fulfilment
• Hardware accessory fulfilment
• Internal delivery fulfilment
• Reviewing our current fulfilment partner network and operations
• Setting up a new fulfilment partner network
• Overseeing our relationship with existing courier partners and distribution hubs
• Utilising data and metrics to analyse performance and drive continuous improvement
• Partner SOP/SLA/KPI definition and management
• Maintaining a close relationship with the Customer Support team, to receive and evaluate merchant feedback

About you

• Qualifications: Completed logistics or supply chain qualification is preferable
• Professional track record: 5+ years in a last mile, order fulfilment or logistics role within a back-office setting, ideally in a supply chain or e-commerce environment.
• Leadership: Demonstrated ability to lead, motivate, and develop a team, with 2+ years prior experience in a team lead or managerial role.
• Technical Skills: Advanced proficiency with inventory management systems and order processing software (Oracle Netsuite experience advantageous).
• Logistics Expertise: Strong understanding of courier logistics and supply chain management principles.
• Logistics Partnership Management: proven track record setting up and managing last mile, logistics partnerships
• Problem-Solving: Excellent problem-solving skills with a proactive approach to identifying and addressing issues.
• Detail-Oriented: Willingness to dive deep into the details of operations and handle hands-on tasks as needed including defining and managing SOPs, SLAs, and KPIs
• Strong analytical skills with the ability to interpret data and make data-informed decisions

The people we’re looking for

• We’re looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.
• Growing can be a daunting task and it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.
• So, who are you? You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and brave. You play open cards and get stuck in. You’re not afraid of change. You close the loop.