Front Office Agent at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.

Requirements

What You Bring:

• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails.
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact.
• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.