Food Service Account Manager at RCL Foods

Job Description

At RCL FOODS we see and do things differently. We think bigger, work smarter and as a team, we collectively work towards achieving our ambition of “MORE FOOD TO MORE PEOPLE, MORE OFTEN”!

Do you have a natural aroma to identify sales opportunities if yes, then this role is for you!!!

The Food Service Account Manager would need to ensure that all aspects of Food Service account management are fielded and to act as a front-line interface to the Food Service customer with a focus on the head office supply chain, logistics teams, operational teams, store operators and Franchisees.He/She would beed to identify further sales opportunities with the Food Service customer and extend the service offering through value-adding support and provide support to the Customer Executive in the smooth running of the Food Service portfolio, serving as the information conduit to the business

To provide support, analysis and insight regarding network and warehouse optimization; supply chain initiatives; business and solutions development; and general operations.

Minimum Requirements

• Valid Code EB drivers' license
• 3 to 5 years’ experience in a supply chain environment, preferably in a FMCG environment.
• Transport, warehouse, and operational experience will be an advantage
• Budget management and costing experience will be an advantage
• High proficiency in Power BI, Excel and PowerPoint)

Duties & Responsibilities

• Relationship Management
• Represent the face of the business to the Food Service client and resolve their queries or
• Conduct regular client
• Manage relationships with customer supply chain, operations teams, store operators and Franchisees.
• Manage store complaints daily and provide feedback on resolution.

Account Management

• Manage and report on service levels and key KPI’s
• Contribute to Food Service/Vector related
• Prepare budgets and conduct regular budget reviews

Account Administration.

• Ensure Vector system master data accuracy
• Develop and maintain service level and KPI reports
• Manage communication between customer supply chain, finance and operation teams and Internal Vector
• Manage the calendar of regular business reviews with the Food Service client
• Business Development / Improvements
• Expand client participation in the Vector service and product
• Drive business growth
• Optimise basket and volume
• Network Analysis
• Provide support in identifying future long-term requirements of the network as well as identifying improvement initiatives. Including:
• analysing transport
• analysing warehouse
• calculating the cost of maintaining and operating the current
• analysing how cost is affected by different scenarios
• Participate and drive the modelling of scenarios around warehouse and transport costs
• Manage the implementation of improvement initiatives
• Communication (within Vector and its partners)
• Handle communication in relation to customer supply chain associated issues.
• Communicate requests from customers to relevant Vector

Reporting

• Compile KPI review packs for the Customer executive and
• Compile reports and any ad hoc requests as requested by the
• Report on compliance of both Vector and the customer on variables as set out in the service level
• Demand and Supply Planning
• Facilitate forecasting and effective stock management
• Promotional planning
• Manage information flow and communication
• Handle communication in relation to forecasting, stock and associated issues
• Manage supplier performance
• Team Coordination and Self-Management
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self- development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate
• Support and drive the business core
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company
• Manage Regional Supply Chain Assistants on a regular basis: Sign off and store visit matrix and area manager formal meetings