Fleet Technical Liaison Kia South Africa (Pty) Ltd - Parts Distribution Centre at Motus Holdings Limited

Specific Role Responsibilities

PROCESS

• Report directly to the National Technical Manager
• Daily rental VOR management
• VOR escalation and follow-up
• Feedback to clients and expectation management
• Set-up meetings with small, medium and large fleet customers to ensure SLAs are being met
• Receive the rental downtime billing from all fleet customers
• Negotiate and ensure that the downtime billing is accurate and obtain approval from different business entities (Parts, Technical)
• Where applicable, charge back dealers for avoidable downtime
• Implement systems and procedures to avoid unnecessary downtime from dealers
• Build and maintain a good relationship with dealers
• Quarterly meetings with Leasing companies to maintain a professional relationship.
• Annual Fleet customer workshop audits with detailed reports and feedback to the National Technical Manager
• Identify possible training shortages within the rental workshops and raise with the Training department
• Escalate Goodwill requests in line with current policy and procedures
• Escalate identified product concerns to Technical in detail
• Manage all VOR’s end to end
• Provide weekly/monthly reports to fleet managers
• All visits to be documented, and minutes on the EDVR
• Analyse daily reports of CDK
• Engage with PDC procurement team on back orders parts

FINANCE

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to rental downtime.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction offinancial wastage.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Assist in the resolution of customer concerns at OEM and dealer level.
• Build sustainable relationships with Dealer staff that contribute to a culture of customer service excellence.

PEOPLE

• Own and live up to company values.
• Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
• Participate in forums/discussions that positively contribute to knowledge improvement. Provide advice and support with the management of change and offer operational support where required.

Qualifications and Experience

Minimum Experience

• 3 - 5 years' experience in a similar environment

Minimum Qualification

• Matric
• Related job training and experience

Preferred Experience

• Customer relations
• General dealer operations
• Fleet/Rental business

Preferred Qualification

• Higher Diploma: Management