Financial Planner: Berghshire at Sanlam Group

What will make you successful in this role?

1. Assist in growing the Sanlam Connect Business

• Be committed to the marketing and strategy plans and targets set for growing and developing the business as set forward by SanlamConnect
• Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market
• Undertake relevant behaviours to attain targets relating to:
• Score model
• Revenue generation (SP & RP)
• Activity quotas
• Promote the SanlamConnect brand

2. Networking, prospecting and leads generation

• Face to face interactions, social or business, to create business opportunities.
• Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations
• Turning trusted relationships into business relationships.
• Strengthening existing relationships by increasing the current service.
• Use existing sources to establish opportunities across Sanlam businesses.
• Personalised Client value propositions
• Push marketing on social media
• Undertake selected client focused activities to generate leads and informal prospecting opportunities
• Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market
• Structuring and implementing focused campaigns with new or existing clients in the defined market
• Requesting active and ongoing leads and referrals from others
• Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market

3. Client consultations and sales

• Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance)
• Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
• Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the client’s full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history)
• Provide sound personal financial planning advice:
• Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio
• Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly
• Get commitment from the client and close the sale
• Use relevant processes and system tools to capture analysis information and update records accordingly
• Review client’s portfolio annually by undertaking the above steps.

4. Client Service

• Ensure all client interactions are ethical, courteous and professional
• Follow-up or refer all existing business queries to be resolved timeously through ‘back-office’ support
• Strive for excellent, value-added service to clients so that they do not seek competitor products or services
• Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market more relevantly
• Entertain clients so as to get closer and more connected with them and build an affinity with clients in the middle-high and affluent market
• Long term client relationships and relational focus

5. Monitor, update and reporting (weekly/monthly)

• Activities as follows;
• Number and profile of contacts, appointments, consultations
• Issued business and revenue against targets
• Update client details on records
• Follow appropriate workflow and activity monitor system

Qualification and Experience

• Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements
• Regulatory examination successfully completed if registered with the Financial Sector Conduct Authority (FSCA) for more than 24 months

Knowledge and Skills

• Technical advice and support
• Production target achievement and budgeting
• Compliance and risk management
• Client relationship management
• Financial Queries and Recommendations