Field Service Engineer - Software Services at Atlas Copco

Your role

•  As Atlas Copco ACTA Software Service Engineer, you will be required to support our software solutions, integration of Industrial Tools and Assembly Systems and projects for our customers.
•  You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (GI).  
•  We are seeking a highly skilled and motivated software professional capable of supporting the installation and configuration of complex production systems.
•  Additionally, you will be responsible for conducting thorough technical analyses of installed solutions in case of malfunctions and providing contract support.
•  The ideal candidate should demonstrate proficiency in managing production-critical systems within industrial environments. 
•  You should possess a deep understanding of the relationship between customer production processes and the corresponding software products and solutions.
•  Communicate with various stakeholders such as Customers, MVI/GI teams, product company and other customer centers.
•  Accountability of order execution with operational excellence.
•  Support for Service Level Agreement finalization.
•  Support for successful project executions with Automation task related to Software.
•  Strong collaboration with Product Sales Team for new projects including demos.

 During the project phase:

•   Integration of new software solutions into existing technical customer environments.
•   System installation and configuration of software products including tools and their controllers.
•   Handling of change requests.
•   Testing and validation.
•   Problem analysis and elimination of errors.
•   Customer trainings.
•   Supporting customer in pilot phases, while ramping up the production.
•  During the maintenance phase additionally:
•   Ongoing remote or onsite production support.
•   Follow up on IT incidents with product company.
•   Shift support if necessary.
•   Reconfiguration and modification.
•   Software updates.
•   Preventive Maintenance, Calibration and other services (such as Installation and Commissioning, troubleshooting etc.) related to Industrial tools.

To succeed, you will need

•  Degree or diploma in Information Technology/Electronics and Communication, or equivalent.
•  Certification courses in software and database are advantageous.
•  Proven professional experience as a system administrator in the IT sector.
•  Minimum 3+ years of relevant experience in the field. 
•  Valid driver’s license.
•  A Team Player with strong communication skill. 
•  Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
•  Installation and troubleshooting of hardware platforms.
•  Network technology and data communications.
•  ORACLE and Microsoft SQL Server installation and administration.
•  Webserver installation, management and troubleshooting: Apache, IIS.
•  Fluent in verbal and written English, additional local languages would be advantageous. 
•  Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable.
•  Advantageous to have experience with software programming and scripting languages.
•  Self-motivated with a strong sense of responsibility.
•  Ability to handle complex multitasking situations under pressure.
•  Proactive, dynamic and enthusiastic.
•  Excellent interpersonal and organizational skills.
•  Capability of adapting to flexible schedules.
•  Willing to travel extensively as per business requirement.
•  Collaborative: Engages actively as a team player, enjoys expanding their network, and seeks learning opportunities by leveraging diverse competencies and perspectives from others, while also sharing their own knowledge and experience.
•  Open-minded: Adaptable and globally-oriented, passionate about continuous learning and exploring new horizons. Quick to adapt to unfamiliar situations and seize opportunities. Curious about different cultures, eager to discover fresh perspectives and innovative ideas.
•  Resourceful: Proactively seeks improvements and innovative solutions, utilizing available resources effectively. Takes initiative to drive progress and embraces advancements in technology to seize opportunities.
•  Entrepreneurial Mindset: Assumes responsibility and is driven by achieving results. Naturally curious, excels in uncovering innovative and practical solutions to real-world challenges, demonstrating persistence in following through to deliver outcomes.