Field Operations Manager at Nestle

Position Summary

• Management of the Area Infant Nutrition Field operations team, business, and resources, through setting and driving a nationally aligned business strategy and leading a high performing team, of Medical Delegate's to compliantly execute the strategy to meet the business objectives.

A day in the life of a Nestle Infant Nutrition Field Operations Manager:

• To contribute to ,plan, execute and evaluate the Area Operational Masterplan (OMP) and action plans based on the business insights (area demographics ,Health Care Institutions information, Health Care Professionals information, competitor data and activity, market share, tender opportunities, sales related data, recommendation- and prescription data, consumer- and Health Care Professionals research, Medical Field Forces structure), the Area and National business objectives, Marketing cycle plan as well as the available resources to ensure growth in Market share and Nestle Product advocacy.  
• Using the Code Management system for the specific market as the guiding document to ensure that all activities within the team and region, comply with the WHO International Code for the marketing of Breastmilk substitutes, Nestle Instructions, and the local regulations.
• To create a team of high performing Medical Delegates that can deliver on the business results through skills level evaluation, coaching, supporting, and directing them, to achieve the desired skills level for the global skills programmes as well as the functional competencies for Medical Delegate's and to support their career plans through the Performance Development Plan to ensure optimal development and retention of high performers.
• Area/ National Key Opinion Leader identification, relationship building and development, and interactions with the aim of meeting the objectives of the regional action plan and increase advocacy.
• Management of the allocated, area resources: Budget, Medical Delegate tools of trade, detailing materials, and samples as per the required process and procedures to ensure compliance and meet the business targets.
• Ensure product availability in Health Care Institution's and for recommendation By Health Care Professional’s by contributing to the monthly forecasting information to the supply chain team as per the needs of the area institutions, Medical Delegate feedback on the product availability in the different trade channels, relevant sales reports as well as communication of all order queries from institutions to the Customer services team and feedback to the institution.

Qualifications & Experience

• 2-3 years First Line Manager Position in Operation/Medical Marketing with the associated people management responsibilities of recruitment, coaching, and performance management as well as the strategic, business and resource management responsibilities OR 3-4 years Performance development management. Advance to expert skills competency level required.  
• Long term relationship building, Key Opinion Leader management and business negotiations.                                                                                             
• Coordinating Scientific meetings and presenting to groups.
• Collaborating with internal and external counterparts for insights and strategy execution support.
• Microsoft office package