Field Assistant Technician at Vontier

PURPOSE OF POSITION

• The primary objective of a technical assistant is to assist the team to ensure efficient & effective delivery of technical services & maintenance within the region to achieve operational SLA’s. The technical assistant will be required to assist our technicians on site with installation, repair and maintenance of fuel management systems ie. ATG, Pumps and E Fuel equipment. A high level of focus is given to all regional projects which are monitored and delivered on time, with continuous drive to maintaining HSSE standards and compliance.

KEY RESPONSIBILITIES

• First Aid / Fire watch duties on site
• Confined space entry work
• Assisting technicians with installations, repairs and maintenance
• Assist with all hsse including checklists and inspections.
• All Training must be attended and refresher courses requested if required.
• Calls are resolved first time with repeat calls been monitored against monthly SLA performance.
• Ensure that quality of work carried out is exceptional at all time, with maintaining housekeeping across fleet & sites.
• High level of professionalism and feedback is maintained.
• Provide detailed, complete information on the intelliserve electronic job card updates, as well as the HEAT call closure updates within SLA and updates closed out on time.
• Report on incident and near misses.
• Ensure that safety compliance is always adhered to, by finalizing monthly HSSE inspections.
• Ensure that safe driving is always practiced, including but not limited to: Over speeding, usage of cellular phones while driving, seat belts etc. and actions are closed out for none conformance, to sustain a 95% driver safety score across the month.
• Ensure that proper PPE is always worn and inspected as part of the monthly HSSE inspection process.
• Ensure their van stock is maintained weekly with, used stock been booked out of each van, with warranty and replenishment stock been tracked correctly.  
• Provide updated and effective feedback to the service desk where required to ensure minimal delayed as well as updated feedback to our clients etc.