Feature Analyst (RPA) at Old Mutual South Africa

Job Description

• Accountable for driving the implementation robotic process automation across OMI. Provide support to the Digital Workforce team in delivering enterprise solutions focused on maximizing automation to support process efficiencies. Partner with business teams to map business processes, identify technical solutions, and optimize workflows by leveraging Robotic Process Automation (RPA), Cognitive tools, and Machine Learning solutions.

Implement robotic process automation to automate manual and repetitive tasks in order to increase efficiencies. Design business automation solution in partnership with IT and product owners while ensuring alignment with the agreed process flow.

• Design, develop and manager bots to automate manual business processes.
• Design process automation solutions in accordance with the automation technology design principles.
• Configure and test automated processes and objects, using automation principles that are efficient, well structured, maintainable and easy to understand.
• Effectively Utilize management information (MIS) and business intelligence (BI) to drive continuous improvement across the value chain.
• Build awareness of RPA technology enablers and their potential impact on business strategy.
• Collaborate across the entire value chain business to exploit efficiencies and economies of scale and to ensure a positive customer experience across customer segments.
• Identify and assess potential IT and business opportunities that can be delivered using RPA.
• Map the business processes and technology to the new solutions; Identifies gaps based on experience and recommended practices.
• Analyse, map, document, and streamline workflow processes to enable Digital Workforce to build solutions for attended and unattended BOTs.
• Implement Agile first methods that focus on delivering high value ROI solutions back to the business through rapid development and repeatable delivery frameworks
• Provide in-depth technical and business process improvement solutions
• Provide critical thinking and influence in developing and documenting streamlined processes and supporting technical infrastructure
• Conduct research and provide thought leadership in order to drive continuous improvement and ensure a competitive service and administration value proposition.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organizational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.
• Manage supplier relationships, and budgets associated with projects.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Job Requirements: Experience, knowledge & skills required

• Bachelor’s degree
• 5 – 8 years’ experience in designing, developing and implementing RPA bots which automate business processes.
• 2 - 3 years’ experience in end to end development of business process execution using RPA within the financial and insurance industry.
• Strong knowledge of IQ Bots and related data capture technologies to extract and digitize semi and unstructured data.

Closing Date

30 April 2023