Facilities Manager at Tsebo Solution

Duties & Responsibilities

Operational Delivery:

• Manage systems and processes to create a cohesive, cost effective and managed Facilities Management solution. The service must be organised and structured to align with and support client including finance, corporate sustainability, human resources or talent, risk and compliance and communications, client’s businesses and other suppliers
• Manage an integrated, seamless service delivery solution that maximises technology, tools and labour to meet the service standards and requirements of client.
• Manage the performance of each area of speciality per service agreement.
• Define objectives, clarify roles and responsibilities and implement performance contracts for each area reporting to you.
• Implement client’s divisional plans with a view to operationalising business initiatives effectively and timeously.
• Ensure all employees are committed to organisational goals and output is enhanced in a continuous improvement manner through means of PDP’s (Performance Development Programs).
• Ensure action plans are put into place regarding performance improvement for under performers as identified.
• Manage conflict in the workplace.
• Use own initiative to operate with no management support when required.

Facilities Management:

• Management and Administration – Proactive management and administration of all Facilities Services through regular and preventative maintenance plans and pre-approved capital projects
• Relationship Management – Proactively manage the client interface and TFS business interface
• Contract Management – Proactive and transparent management of the Master Service Agreement and Facilities Services supply chain
• Performance Management and Reporting – Proactive and transparent management and reporting of performance in delivering the Services and drive for continuous improvement and innovation
• Systems and Information Management – Retain all documentation, inspections, service records, reports associated with the contract on site and on the Tsebonet Central SharePoint Database
• Reporting - Compilation of technical and management reports as well as data for the client and Operations Executive.
• Help Desk Services – Providing an efficient and effective helpdesk facility for all EY facilities.
• Health and Safety Services – Provide a safe environment for SI & TFS staff, clients and visitors. Attend monthly SI H&S committee meetings to report on maintenance issues and your management of risk in relation to the Facilities Management services.
• Risk Management and Compliance – Manage and control all aspects regarding Safety, Health, Environment & Quality. (SHEQ) within the applicable laws.
• Financial Management – Proactive and transparent financial management of all aspects of the Contract Agreement. Monthly review and report on the SI operational budget, assistance to SI in creating the opex and capex annual budget, management of the TFS contract budget and reporting to the TFS Operations Executive, adherence to the TFS and SI approvals limits of authority and separation of duties in relation to purchase order creation, purchase order approvals.
• Manage the cleaning, canteen, hygiene, waste, pest, security, landscaping and transport services (staff shuttle, staff buses x 3). Management of the sub-contracted service and ensure operational reports are provided to you monthly – Proactive management of the services, weekly inspections of their areas and service delivery.
• Project management and Churn Management – Proactive management of small churn, moves and changes and provide proposals for TFS to manage the larger projects.

Monthly Reporting to Client:

• Operational summary of service delivery
• Financial management
• Helpdesk Report: Planned preventative maintenance tasks for hard and soft services, proactive tasks and reactive response times
• H&S: Incident/accident reports, risk identified, permits to work issued, H&S building inspection, H&S tools inspection etc
• Plan ahead – next month’s planned tasks, projects etc

Skills and Competencies

• Human Resource management and IR skills
• Negotiating skills
• Time Management Skills
• Excellent oral and written communication skills
• Supplier/Sub-Contractor management
• Hospitality and customer centricity
• People Management skills
• Leadership skills
• Project Management skills
• Presentation skills
• Good understanding of SLA’s and Management contracts
• Working knowledge of equipment, materials and supplies used in facilities management

Qualifications

• Matric
• Hospitality and/or Facilities Management Diploma or Degree or equivalent
• Computer literate on MS Office packages – MS Word, Outlook, Excel
• Project Management
• Minimum 5 years’ experience in a similar environment
• Budget Management
• Project Management
• People Management
• Conflict Management
• Workplace Management
• Coaching and mentoring
• Supply Chain Management