Exports Controller - Westville at RCL Foods

Job Description

• At RCL FOODS, we see and do things differently, think bigger, work smarter, and as a team, collectively work towards achieving our ambition to Grow What Matters!
• RCL FOODS is on the hunt for an Exports Controller, who has a passion for high customer service focus, to join the Growth Division. The role will report to the Africa and Exports Growth Managing Executive and will be based in Westville.
• The purpose of the role is to support the Export team and provide an important link between the Export Country Managers and clients by facilitating sales-related functions.

Minimum Requirements

• National Diploma or Degree in Marketing, Business Science, Logistics, or Supply Chain.
• 3-5 years’ relevant experience.
• Language Proficiencies: English (French or Portuguese preferable).
• Highly computer literate (e.g., Advanced PowerPoint and Excel).
• Fully operational understanding of the SAP authorization concept and the GRC concept.

Knowledge:

• Thorough knowledge of export systems and procedures, including but not limited to Export Risk Management, Customs & Excise, Freight Forwarding, Shipping Lines, Banking, Incoterms 2010, DCCI, and Government departments.
• Thorough knowledge of Exports and Incoterms 2010.
• Thorough knowledge of VAT compliance in export transactions.
• Export Risk Management relating to specialized Export administrative requirements.
• Good knowledge of Export Product Range.

Duties & Responsibilities

Manage the Export Department’s Admin Requirements:

• Respond to export inquiries timeously; filter and screen export inquiries as per agreed criteria, assess which business is worth pursuing, and follow up with communication to the customer or forward others to the relevant Country Manager.
• Facilitate internal communications between Export Unit, Manufacturing, Marketing, Customer Marketing, and Planning, ensuring alignment with customer requirements (e.g., attend Comms Meetings and provide feedback to Country Managers).
• Obtain daily and monthly Export sales information and distribute it to the Export Team.
• Assist in monitoring the performance of Export Administrators regarding meeting timelines, completeness, accuracy, and export requirements for foreign countries.
• Monitor daily Export Administrative performance and facilitate improvements where necessary.
• Engage with Vector Logistics Debtors in coding and processing new accounts.
• Process and track all claims from various Agents related to promotions, deals, stock issues, etc. Investigate causes, calculate correct costing, and confirm claimed values.
• Engage with third parties, including Vector Logistics, to solve problems related to logistics issues (e.g., transport, stock, inspections, vet requirements, and country requirements).
• Work closely with Quality Control to ensure that plants are Export compliant.
• Work closely with Marketing and plants to ensure country-specific packaging and language requirements are met.
• Travel to RCL plants and offices locally and visit foreign countries as required.
• Arrange registration of various export licenses (e.g., Bureau Veritas, SGS, SARS, Customs & Excise).
• Work closely with Freight Forwarders, Transporters, Clearing Agents, and Vector Logistics to ensure a seamless route to market.
• Develop and maintain an Export product catalogue and Export materials as agreed with Country Managers.
• Drive Sales and Customer Relations outside of key focus areas through locally based Exporters.
• Provide Customer support related to deals, Point of Sale, and promotions in key focus countries.
• Provide sales forecasts as directed by Country Managers, considering country promotional grids.
• Maintain the Master Export Pricing file and advise Country Managers and Customers of price changes in a timely manner.
• Ensure pricing and deals are captured into the system and communicated.
• Interrogate the Daily Outstanding Order list, investigate delays, and update Country Managers.
• Assist Country Managers in preparing for meetings and presentations.
• Maintain the SKU works library to ensure pack images are up-to-date and appear online; ensure all new product listings are inputted into the system. Handle customer queries for pack shots, artwork, etc.
• Manage customer quality complaints: ensure appropriate procedures are in place, that complaints are resolved timely, communicated to customers, and coordinate recall procedures.
• Engage with Customer Marketing and Marketing as directed by Country Managers to obtain information and materials.
• Manage and nurture small accounts to achieve sales targets, proactively identify growth opportunities, and collaborate with the marketing team to implement effective campaigns.