Executive Leasing Operations (Car Rental Industry) at Ellahi Consulting

Requirements

• Completed Matric or equivalent
• NQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/Logistics
• NQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage)
• Legal requirements: Six Sigma (Black Belt) – (Advantage)
• 8-10 years’ Experience in Fleet Management or Financial Services
• 5+ years’ Experience in a Senior Management Position
• 5+ Years Experience in an Executive Position in a similar organization (Advantage)

Key Performance Area / Main Output

• Detailed Description / Inputs
• Develop and Implement Leasing Operation Strategy
• Analyse the company’s strategy and business plan to determine the relevant deliverables for Leasing Operations
• Develop the Leasing Operations strategy from the company’s strategy with an emphasis on:
• Global leasing trends
• Fleet management
• Telematics and Driver Management
• Optimisation of profit margins
• Types of vehicles
• Releases of vehicles into the market
• Pricing
• Target Market
• Financing
• Customer Solutions
• VAPS
• Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy
• Identify and secure the appropriate resources for the management of Leasing Operations:
• Human resources
• Physical resources
• Financial resources
• Suppliers
• Business partners
• Strategic stakeholders
• Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
• Create and maintain a climate conducive to performance to ensure that the company delivers against objectives
• Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy
• Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs.
• Initiate pro-active and corrective actions as required within the allocated time frames
• Compile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicators
• Provide feedback to the relevant role players as and when necessary
• Manage Leasing Operations
• Define the objectives for Leasing Operations in accordance with the divisional strategy
• Determine the deliverables of Leasing Operations from the objectives
• Identify and secure the appropriate resources for the management of Leasing Operations
• Human resources
• Physical resources
• Financial resources
• Suppliers
• Business partners
• Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
• Create and maintain a climate conducive to performance to ensure that the division delivers against objectives
• Develop and implement performance indicators for each department in the Leasing Operations
• Develop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing Operations
• Manage Human Resources
• Analyse the business plan to determine the applicable deliverables and targets
• Determine the human resource requirements, permanent and contractors, according to the expected deliverables
• Secure the human resource requirements to ensure that deliverables will be met according to the expected targets
• Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance
• Track and monitor performance according to policies and procedures and performance planning documentation
• Continuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity level
• Conduct performance reviews according to policies and procedures and take corrective actions where necessary
• Appraise performance at the end of the performance period according to policies and procedures
• Provide feedback to the relevant role players
• Develop Business
• Analyse the global market to determine trends, products and services provided by leasing operations
• Conduct surveys to determine the needs and requirements of customers
• Identify possible gaps in the current product and service portfolio
• Develop new products/services in collaboration with the relevant role players to fill the gaps in products and services
• Ensure the viability of new products/services through financial and business modelling
• Manage the marketing of the new products/services to ensure market awareness
• Integrate the new product/services into the Leasing Operations portfolio
• Monitor the usage and viability of the new product/services
• Represent AVIS
• Receive a request for representation and analyse to determine the nature of the representation:
• Negotiating agreements
• Providing Information
• Communicating Organisation Position
• Releases

Industry body interventions

• Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally
• Represent the organisation at the appropriate Fora and execute the appropriate actions:
• SAVRALA
• Position negotiation
• Ensuring that Organisation is not disadvantaged in any way
• Compile a report reflecting the outcomes of the representation
• Set up a meeting with all relevant role players to discuss the outcomes and action required outputs
• Compile action plans to ensure that compliance or objectives are met
• Monitor the execution of appropriate actions according to the agreed-upon action plan
• Compile an implementation report and distribute it to the relevant role players
• Provide High Level Support/Advice
• Receive and analyse a request to determine the nature and extent of the support/advice to be provided; or
• The need for provision of support/advice is identified during the execution of outputs
• Diagnose the problem to determine the appropriate action:
• Provide information
• Provide possible solutions
• Conduct research to develop a solution
• Escalate the problem to the best possible person for resolution

Provide/develop a solution; or

• Escalate the problem to the relevant role players for a solution
• Ensure that escalated problems are resolved within the allocated time frame
• Ensure that the diagnosed problem is resolved
• Monitor the implemented solution for a period in accordance with the impact on the system
• Document the solution in accordance with policies and procedures in the standardised format where necessary
• Submit the resolution document to the document management system for future reference purposes
• Provide feedback to the relevant role players

Manage Risk

• Identify possible risks during execution of outputs; or
• Identify possible risks as a result of research conducted; or
• A possible risk is indicated by Internal Audit as a result of auditing
• Conduct investigations to determine:
• The nature of the risk
• The extent of the risk
• The possible impact of the risk on the company
• Consult the relevant role players with reference to the identified risk
• Facilitate workshops, where necessary, to identify possible solutions/actions required to minimise the risk
• Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks
• Develop a new procedure in accordance with actions taken or amend current procedures
• Conduct workshops/meeting with the relevant role players to ensure awareness and to minimise risk
• Compile information packs on the risk minimising and distribute to the relevant role players
• Monitor operations to ensure that the actions minimised/eradicated risks
• Submit all documentation-to-documentation management for archiving
• Manage Customer Service
• Identify the elements of customer behaviour in terms of trends, needs and requirements
• Set the appropriate standards and service levels
• Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided
• Analyse the customer information in terms of:
• Current behaviour
• Historic behaviour
• Trends, New and Historic
• Customer Satisfaction
• Usage or Non-Usage
• Manage the development of models utilising the analysed information where necessary
• Compile the necessary reports and distribute to the relevant role players for future reference purposes
• Recommend rectification/improvement actions in accordance with the analysed information
• Adjust/develop new products and services to satisfy customer needs
• Provide feedback to the relevant role players

Manage Budget

• Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure
• Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines
• Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions
• Ensure that only authorised overspending is approved according to procedures
• Receive the monthly revenue and expenditure statements from Finance and analyse to enable reporting
• Review the monthly financial report indicating:
• Revenue generated
• Monthly expenditure
• Variance in terms of budgeted and actual figures
• Savings achieved or budget overspent
• Year-to-date figures
• Communicate the report with the relevant role players
• Consult the relevant role players where overspending took place and take corrective actions to rectify the overspending
• Monitor the budget to ensure that figures balance in terms of budgeted and actual figures
• Conduct the budget reviews as prescribed by Finance and adjust the budget where necessary
• Close the budget at the end of the financial year