Executive Head: Franchises - Client Solutions at Santam Insurance

What will you do?

• Santam Client Solutions is focused on growing and developing Santam’s value proposition for clients who prefer to do business directly with the company through digital, telephony or face-to-face channels. 
• The role of the Executive Head: Franchises – Client Solutions is responsible for managing the Franchise face-to-face portfolio of businesses across personal and commercial lines.

Key Responsibilities include (but not limited to):

The Executive Head: Franchises is a member of the Santam Client Solutions Executive Committee and reports to the CEO, Client Solutions. The purpose of the role is to manage and grow the portfolio of existing franchises and expand the portfolio through targeted acquisition of new franchises

Lead the operational execution of the franchise face-to-face strategy which includes but are not limited to delivering the growth and profitability objectives of the franchise businesses by developing, implementing, maintaining, and managing the overall franchise value proposition.

• Strategy and Leadership, develop, manage, and implement the overall operational plan for the franchise model that is aligned to the broader divisional and company strategy
• Operationalise and oversee the day-to-day management of the franchise portfolio
• Collaborate with internal and external stakeholders to deliver a dedicated franchise sales and servicing operating model through optimised efficiencies, client experience, compliance and risk management, innovation, process improvements, technology enablement, human capital and data utilisation
• Develop and achieve the franchise performance targets and people management strategies
• Manage the divisional budgets and administration
• Develop and Manage the Governance, Monitoring and Reporting policies of the franchise model
• Franchise practice management including strategic and operational support to franchise principals and executive and board level engagements

Qualifications

• FAIS Compliant including RE 1 
• A minimum of 10 years’ experience in the insurance industry of which 3 to 5 years ideally include intermediary portfolio management at management level
• Preferably a post matric qualification and a IISA professional insurance designation 

Skills and Experience

• Strong intermediary practice management and portfolio management experience
• Strong sales and profit productivity management and performance experience
• Strong ability in influencing and managing strong entrepreneurially minded and experienced business principals
• Ability to improve productivity and reduce costs by maximizing operational capabilities.
• Must be a good communicator and motivator with outstanding interpersonal skills
• Must have a thorough understanding of portfolio information management including ratios and key indicators and analysis and taking corrective actions
• Must be a strategic thinker as well as analytical and able to comprehend / react to the key statistical drivers / metrics of the business unit
• Must be self-motivated and target driven
• Success in working with cross-functional groups both internal and external to the organization
• Good negotiation skills
• Building networks and good relationships
• Producing creative solutions
• Adapting to change

Competencies

• Creates a compelling vision for the future
• Independently minded and able to drive people performance
• Solves for simplicity
• Connects people and possibilities
• Cultivates innovation
• Digitally Savvy