Engineer - VAS Messaging Operations MTN Global Connect at MTN

RESPONSIBILITIES:

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's);

The role will be accountable to achieve the following objectives: 

• To act as a Subject Matter Expert for Messaging in Bayobab
• To perform operation activities on the Bayobab Messaging Hub
• To Configure SMPP binds, SS7 link and IP configurations on SMSHUB
• To implement rules on SMSHUB Firewall
• To handle and resolve customer incidents
• To implement traffic routing on SMSHUB 
• To coordinate and manage vendor activities during the project deployment to guarantee market time and compliance with partner requirements.
• To drive Messaging Services features and platform evolution inside the Bayobab, through harmonization & hosting projects, in cooperation with partners and Opcos within the region.
• Developing and maintain technical project documentation.
• Delivering detailed functional and technical analysis against project work packages in line with solution designers in other squads; handshakes on the specifications of the integration points.
• Preparing design documents for the delivery such as Call flows, solution documents, High Level design and Low level design documents
• Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit.
• Translating requirements into engineering design and logical units of work (tasks) with the solution developers.
• Supporting testers for test case preparation, reviews test cases.
• Participating in User Acceptance Testing (UAT) for Messaging projects before production releases.
• Facilitating UAT and production issues investigation.
• Providing design support for defects and issues raised by relevant stakeholders regarding the domain under the team’s responsibility.
• Preparing and present solutions for IT Architecture Board.
• Executing RFP/RFP & SOW process if required.
•  Working with the solution architect to maintain product roadmaps and target architecture.
•  Reviewing and approving vendor design documents; follow-ups vendor development.
• To drive cross-functional projects and alignment, especially with commercial and security teams.

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred) 
• Relevant certification/accreditation/membership with professional body as required for role 
• Fluent in English and language of country (preferable) 

Experience:

• 5+ years’ experience in an engineering field
• Expert in SMS/SS7/IP/SMPP data solutions
• Experience with SMS Routing, Hub and Firewall technology
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology
• Understanding of Change Management Life Cycle Principles
• System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.)
• Server & System Administration skills
• Knowledge of Analysis Tools 
• Hardware installation and repair skills
• Knowledge of OSI network protocol design
• Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure
• Experience using and writing technical documentation
•  High level vendor certifications (i.e., CCNA)
•  Ability to lead engineering teams
• Expert analytical and problem-solving skills
• Must have experience in eTOM, SID and NGOSS Framework.
• Excellent communication and presentation skills, both verbal and written.
• Ability to solve problems using a creative and logical mind set.
• Worked across diverse cultures and geographies (advantageous) 

Competencies:

• Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
•  Results Achiever, Operationally Astute 
• Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
• Self-motivated, self-confident team player that can work well in a fast-paced environment. Quick on one’s feet, fast thinker.
• Ability to understand and communicate high level technical concepts.
• Process driven; leverage existing processes to efficiently execute duties.
• Ability to work with the customer and to involve the right people; solicits input, knows and plans for stakeholder impact. Self-motivated, independent worker, driven to complete tasks quickly
• Ability to balance’s priorities and manage workload effectively.
• Quickly adapts approach as the situation changes.
• Detail-oriented individual to ensure all issues are resolved to customer satisfaction.