Engineer, IT Technical Support, EUS Executive Support at Standard Bank Group

Job Description

The primary responsibility of the IT Technical Support Engineer is to manage incidents to a satisfactory resolution. The work is predominantly in the areas of operating systems, subsystems and products operating on these systems. The individual is the first and second level technical support to the customers.

Qualifications

• Diploma in Information Technology 
• ITL Foundation Certification as well as A+,N+, MCDST, MCITP and other Microsoft Certifications
• 3-4 Year's solid experience in advanced support role within large or medium size organisations
• 3-4 Year's Active Directory Account management experience
• 3-4 Year's Service Desk experience within large or medium size organisations

Additional Information

Behavioral Competencies:

• Exploring Possibilities
• Adopting Practical Approaches
• Establishing Rapport
• Generating Ideas
• Meeting Timescales

Technical Competencies:

• Database Administration
• Documenting
• Quality Assurance
• Technology Orientation