Employee Data Co-Ordinator at DHL

Role Outline:

• Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost effective position.

Key areas of responsibility include:

• Administration support for all HR Operations work streams
• Provide BU and Functional Leads with various HR reports
• Provide administration support to HR Projects (EOS, MyHR)
• Provide contracts and starter pack for Country Head Office functions
• Provide system support in relation to new hires, CSCS attendance, DHL Contracts info, Medical checks etc.
• Ensure incoming inquiries are answered professionally and efficiently.
• Identify and verify that employees are entitled to receive requested information.
• Perform customer-related data gathering.
• Maintain data accuracy.
• Deliver accurate customer answers.
• Provide friendly, efficient and effective service to customers.
• Escalate / redirect inquiries if required.
• Accurately document inquiries.
• Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self service transactions.
• Create tickets and enter data into appropriate systems (E.g. Case Management system).
• Deliver clear, concise and timely communication.
• Execute HR Internal Controls.
• Provide HR process advice to employees and managers.
• Provide first line support related to HR policies and processes for employees, BU and Functional Leads.
• Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider).
• Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company. Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.). Support Business HR with termination administration.
• Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc).
• Day-to-day administrative support focus to set standards and instructions.
• Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines).
• Understand and work to key HR concepts, processes, methods and tools including metrics, standards and policies.
• Knowledge and use of HR systems (e.g. MyHR, PaySpace, Logics), including vendor / supplier systems (e.g. EOS).
• Support and interact with business partners, managers and employees on procedures and individual cases (e.g. TUPE administration and calculations).
• Provide advice and support in coordination with MSS / ESS).
• Member of a team to deliver certain HR initiatives

Qualifications/ Skills/Competencies/Experiences:

• Relevant Degree/Diploma qualification (Essential)
• 2 years previous experience in administration or entry level HR role
• Proficient software skills (MS Word, MS Excel etc)
• Knowledge of labor law (desirable)

Languages:
English - verbal and written