DSC _ Customer Service Liaison at DHL Supply Chain

Key Accountabilities:

• Daily Compile & Distribute Re-Delivery Report                                                                                                                                      
• Daily Communicate & Change Expected Delivery Dates                                                                                                                    
• Daily Log & Communicate all delivery delays to all Customers / Principals                                                                                      
• Daily Log & Communicate all returns to all Principals & log authorisation numbers                                                          
• Communicate all related incidents, including Hijack or Accidents to all parties & log all details, request orders to be reinstated and arrange alternative delivery day with Customer      
• Log & communicate special, add on, collections requests with Operations & feedback to Principals                              
• Compile weekly reports for Management                                                                                                                               
• Identify problem areas, and liaise with management                                                                                                                         
• Work closely with other departments to ensure Client & Customer needs are dealt with and Customer Service Levels are maintained within the agreed SLA's 
• Work is task driven, person must be prepared to complete tasks before taking any breaks (lunch, tea)      

Qualifications, Experience & Attributes:

• Matric
• 2/3 years warehousing/logistics experience
• Excellent interpersonal skills
• Ability to follow work procedures and safety rules
• Ability to read, understand, and follow directions/instructions
• Ability to communicate effectively with team members
• Excellent written and verbal communication
• Self-starter
• Ability to work under pressure
• Excellent typing skills
• Good Problem solving & follow through ability