Driver - Customer Services (Port Elizabeth) at The Heineken Company

Key Responsibilities:

Safely operate company vehicles to do collections and make deliveries to customers and distributors.
Load and unload delivery vehicles, ensuring that all products are safely and securely transported.
Follow established delivery routes and schedules, ensuring that all deliveries are made on time and in accordance with requirements.
Provide excellent customer service to all customers, answering questions and resolving any delivery issues.
Maintain accurate delivery records and documentation, including proof of delivery and invoices.
Ensure that company vehicles are well-maintained, cleaned, and fuelled, and that all maintenance and cleaning is performed in timely and cost-effective manner.
Comply with all traffic laws and regulations and maintain a safe driving record.
Ensure accurate records are kept in the vehicle logbook.
Keep the vehicle clean and without damages.
Ensure that load is evenly distributed when loading and off-loading.
Ensure that vehicle is checked by completing the vehicle checklist. 
Complete preload vehicle inspection and post load vehicle inspection.
Notify Customer Delivery office of departure.
Always adhere to traffic rules and regulations as well as speed limits.  
Ensure presentability and quality of products loaded and delivered. 
Ensure that all KPI measures for delivery execution is achieved at all times. 
On arrival at customer, inform the customer of delivery and request permission to proceed with off-loading. 
Handle all customer complaints professionally and forward complaints to the relevant Stakeholders for action if needed.
Handle accidents and identified faults as per the prescribed procedure and report within 24 hours.
Complete log sheets and ensure that all documentation is correct and handled in accordance with deadlines.
Assist with device execution and crew management on hired vehicles when required from time to time due to volumes. 
Ensure the safety of all personnel and that they adhere to Personal Protective Equipment requirements. 
Ensure that no unnecessary breakages occur during loading and off-loading.
Carry out any ad-hoc tasks as instructed by supervisor.
Follow the company’s policies and procedures and identify opportunities for continuous improvement.

Job Requirements:

• Minimum Grade 12 (Matric) Qualification.
• A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
• A commercial driver's license is an added advantage.
• A minimum of 2 years of experience driving delivery vehicles.
• Experience in the alcoholic beverages industry is a plus.
• Excellent customer service skills.
• Good verbal and written communication skills.
• Ability to work independently and as part of a team.
• Safe and responsible driving skills.
• Ability to operate delivery vehicles and load and unload products.
• Excellent customer service skills.
• Good verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.