Distribution Operations Administrator x2 at Sanlam Group

What will you do?

Operational Execution:

• Perform operational duties relating to one of the following areas:
• In case of Group Business and Individual Life
• Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
• Convert group schemes to individual policies and respond to queries related to the conversion.
• Verify personal details for FIC compliance.
• Set new up for Group Benefit policies.
• Generate and issue policy document packs and certificates.
• Split and process bulk applications.
• Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
• Amend commission structures and commission splits where relevant.
• Respond to queries and support on New Business applications captured across the product suite, within SLAs.
• Flag and communicate New Business System errors and issues.
• Load members on group policies (new and existing).
• Following up on outstanding requirements for new business applications.

In case of: Implementation:

• Follow and execute the system implementations of new schemes.
• Conduct party and client due-diligence.
• Administer and process user access requests pertaining to new schemes.
• Address all queries relating to implementation of schemes.
• Provide administrative support during Implementation audits.
• Identify and collate training requirements for operating new schemes.

In case of: Distribution Ops:

• Execute operational processes across the following areas

Onboarding

• Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to Fais requirements, and that the correct processes were performed on all onboarding activities.

Terminations and Recoveries:

• Process debt repayments.
• Process internal and external recoveries.
• Conduct advisor debt search via the portal.
• Make recommendations for litigations.
• Process write-offs for advisor / broker debt.
• Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
• Conduct agency compliance and fraud checks.
• Perform administration relating to pension.
• Complete agency balance statements.
• Process Franchise closure processes.

Replacements:

• Handle internal and external replacements processes as per policy replacement standard. replacement standard.
• Monitor and attending of the Replacement mailboxes
• Adhere to SLA

Commissions:

• Accurate calculation of commissions, administration of loans and advances.

Reporting:

• Compile data and information to inform reporting. Where required, support the Team Leader

Knowledge and Experience:

Knowledge:

• In-depth understanding of industry standards
• Working knowledge of products and services (advantageous)
• Knowledge of regulatory and compliance frameworks would be advantageous
• Customer engagement principles

Experience:

• 2 - 3 Years’ experience in an administrative capacity in an operational environment.
• 1 – 2 years’ experience in the insurance industry would be advantageous.
• Demonstrated client engagement experience.
• Experience working on office management or task management systems (MS Outlook / Teams / Jira /etc.)