Director, HR Operations, Technology & Services at FHI 360

RESPONSIBILITIES / DUTIES

Complexity & Problem Solving:

• Strategically manages HR operations, technology, and services, including HRIS, digital strategy, HR data management, analytics and reporting, and employee service center initiatives, while anticipating market impacts and driving continuous improvement in HR processes.
• Evaluates complex variables to enhance operational efficiency and align with organizational objectives.
• Defines HR Operations, Technology, and Service Delivery vision and strategy, including prioritized innovation and improvement objectives.
• Oversees the day-to-day HR operations, technology, and services, including payroll, employee records, HR compliance, and reporting activities.
• Ensures leading practice process management is implemented for all HR processes and procedures, addressing documentation and management approach to drive efficient, effective, and aligned processes with organizational goals.
• Utilizes HR metrics and analytics to measure the effectiveness of HR operations and make data-driven decisions.

Discretion & Impact:

• Shapes and executes HR strategy and operations globally, influencing long-term organizational success and employee experience.
• Manages significant financial and legal implications related to HR operations, technology, and service delivery.
• Ensures HR Operations resources are sufficient and in place to deliver services, e.g., during times of peak demand.
• Ensures HR-OTS projects are delivered on time, within budget, and meet the organization’s requirements and quality standards.
• Manages relationships with external vendors and service providers to ensure high-quality service and cost-effective solutions.

Collaboration & Interaction:

• Collaborates with senior leadership across FHI 360 to define, communicate and execute HR operations, technology, and service delivery strategies.
• Negotiates and influences critical HR matters, ensuring alignment with organizational goals and fostering operational excellence.
• Collaborates with all areas of HR and supports the HRBP team to ensure new or changed HR products, services, processes, or policies are communicated, planned, and implemented effectively across the Operating Business.
• Collaborates with all HR teams, particularly the HR Strategy, Partner, and Transformation team, to plan for and implement successful transformation projects.
• An agile leader that can either represent HR business needs as part of a multi-disciplinary team or lead HR business teams to support the objectives of the organization.

Management & Supervision:

• Leads global HR operations, technology, and services teams, overseeing payroll, compliance, HRIS management, and service delivery.
• Develops and implements best practices in HR process management to support strategic HR objectives and enhance employee satisfaction.
• Manages, coaches, and develops team leads and members within HR operations, technology, and the service center to enhance the effectiveness and efficiency of these departments.
• Develops plans, builds business cases, and obtains approvals for continuous improvement across operations, technology, and processes.
• Provides leadership to the employee service center, monitoring, analyzing, and reporting on inquiries and issues, ensuring timely and effective resolution through a robust HR data and support structure.
• Ensures HR technology solutions are integrated, optimized to be user-friendly, and to support the strategic objectives of the HR function and the organization. Ensure regular “health-checks” are completed to maximize cost/benefit.
• Embraces other duties as assigned, contributing to the team’s multifaceted and evolving responsibilities.

QUALIFICATIONS

Knowledge & Skills:

• Strategic thinker with demonstrated expertise in global HR operations including payroll, technology, and service delivery.
• Proficient in HRIS, ATS, LMS, and other HR systems implementation and management.
• Strong analytical skills to interpret HR data and drive data-driven decisions.
• Experience managing complex HR projects and initiatives globally, with a track record of achieving measurable outcomes.
• In-depth knowledge of HR best practices, trends, and regulatory requirements in various countries.
• Commitment to the mission and values of the organization.
• High degree of integrity, professionalism, and confidentiality.
• Culturally sensitive with the ability to work effectively in a diverse, global environment.
• Strong analytical and financial evaluation and management skills for project budgets, business cases for strategic initiatives, operational budget, and resource management, including vendors and external contractors.
• Strong project management and organization change management skills with a track record of successfully delivering complex HR projects.
• Extensive experience in complex project planning and management, specifically HR technology implementation, optimization, and management, including HRIS, ATS, LMS, and other systems and achievement of KPIs/objectives.
• Record of accomplishment of successfully implementing HR technology solutions and defining, measuring, and achieving KPIs/objectives.
• Experience in managing shared services and outsourcing strategies.

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, Operations Management, or related field.
• Minimum of 15 years of progressive HR experience, including at least 8 years in a leadership role within a global organization; or 12 years with a master’s degree; or 9 years with a PhD; or an equivalent combination of education and experience to effectively perform job responsibilities.
• Must have Workday HCM experience.
• Must have Payroll experience.
• Must have experience working globally, with a focus on projects in developing countries.

Preferred Qualifications:

• Master’s degree in a related field.
• Preferred certifications such as PMP, SHRM-SCP, SPHR, Lean, Six-Sigma, Workday or other HCM.
• Internal or external consulting experience.
• Experience in the non-profit or international development sector.
• We welcome candidates with other relevant certifications or their international equivalents.