Digital Innovation Consultant at FNB South Africa

Key Purpose

The purpose of this role is to investigate advances in digital innovation that may be relevant in the Discovery context, provide awareness and strategic guidance of these digital innovations and appropriate adoption thereof to relevant stakeholder groups.

Further, the selected person will work with a team in designing and executing relevant experiments for evaluating the desirability, feasibility and viability of digital innovations.

Areas of responsibility may include but not limited to

• Conducting market scanning and investigate new and emerging digital innovations applicable in use cases across the product houses within the Discovery context.
• Conducting stakeholder engagement to understand strategic focus areas and discern innovation opportunities.
• Interfacing between the multiple stakeholder groups (operational teams, research and development teams, systems architects, business systems teams, business clients and the digital research and development team) with regards to digital innovations that may positively impact operational efficiency, customer experience, employee satisfaction and new product development.
• Identifying and articulating key hypotheses related to the emerging innovation’s desirability, feasibility and viability against business and functional requirements.
• Working with a team to design and execute experiments to validate key hypotheses/assumptions against desired business outcomes.
• Conducting analyses, developing white papers, research briefs and presentations to be delivered to senior stakeholders within the organization. Presenting research outcomes at key governance forums.

Personal Attributes and Skills

• Deep understanding of the evolving digital world on both the demand side (how people/ companies are using technology) and the supply side (emerging technologies).
• Extensive knowledge of digital technologies, approaches and trends.
• Excellent analytical, strategic conceptual thinking and problem solving skills.
• Strong influence and negotiation skills.
• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.
• Experience analysing and interpreting data, presenting that data and executing necessary improvements, and monitoring and evaluating KPIs and digital metrics.
• Solid understanding of experimentation approaches, Lean and Agile ways of working.
• Solid understanding of digital innovation and strategy, with the ability to discern potential opportunities provided by digital innovations against strategic drivers and focus areas.

Education and Experience

• 5-10 years of related professional experience.
• Business analysis and management consulting experience advantageous.
• Relevant tertiary qualification
• A track record of outstanding academic qualifications and professional performance.

EMPLOYMENT EQUITY                           

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.