Dialer Specialist at Sanlam Group

What will you do?

• This role reports to Business Optimization Team Leader who which play a pivotal role in ensuring the smooth running of the business day to day by implementing effective Dialing strategies and Work Force Management. Further details below.

What will make you successful in this role?

• Excellent communication skills, both written and verbal. 
• Comfortable with ambiguity in a fluid organization. 
• A natural skill to engage with people 
• A high level of attention to detail with excellent organizational skills. 
• Passionate and enthusiastic about excellence and attention to detail. 
• Managing projects with multiple stakeholders
• Being aligned to business values, Care, Collaboration, Innovation and Integrity
• Being a Team player to ensure excellent results from the department

Roles and Responsibilities

• Building and maintenance of Dialer Campaigns
• Effective Reporting on key Dialer metrics
• Loading of Dialer Campaigns and tracking level of effectiveness
• Automation of performance dashboards in collaboration with BI,
• Implementing as well as recommending various Dialer strategies
• Knowledge sharing and gaining across Dialer and Work Force Management

Knowledge and Skills

• Strong knowledge of financial services.
• Dialer Campaign Management
• Understanding of Loans Acquisition and Collections
• Stakeholder engagement
• MS Office, particularly Excel (advanced user)
• SQL

Qualification and Experience

• Matric
• Post-Matric qualifications (Preferred)
• Advanced Excel User