Death Claims Specialist at Momentum Metropolitan Holdings Limited

About the Job

Role Purpose

• Reporting for the Death Claims Committee and admin related issues to ensure that death claims are paid within the Service Level Agreement.

Requirements

• Matric
• Certificate of Proficiency on Retirement Funds or equivalent qualification (preferred)
• Bilingual (English and one other official SA language)
• 3-5 Years' experience in the retirement fund industry

Duties & Responsibilities

• Collate all relevant documentation accurately and timeously from the relevant stakeholders
• Investigate and verify information provided by claimants ensuring correctness and compliance to legislative requirements
• Engage with the relevant internal departments regarding the requirements for death claims to ensure that the claim is processed timeously.
• Prepare monthly death benefits payment reports for presentation at the Disposal of Death Benefit Committee
• Follow-up with Death benefits beneficiaries where benefit payment documents are outstanding.
• Attend monthly Disposal of Death Committee meetings to provide input on death benefits payment reports.
• Keep abreast of legislative amendments and changes in the retirement industry as set out by the Financial Services Board (FSB)
• Responsible for collecting signed death disposal resolutions from monthly Death Committee meetings and ensure that they are loaded on respective member records on the administration system.
• Responsible for dispatching benefit option letters to beneficiaries with benefits above a certain threshold and following up on such option within the set timelines.
• Liaise with administrators on the timing of processing death claims where payment options have been sent to beneficiaries.
• Refer beneficiaries who cannot be found to provide payment documents for external investigative tracing and manage the respective tracing status report.
• Liaise with Momentum death investigations team on death cases.
• Build and maintain relationships with stakeholders to ensure client retention and satisfaction.
• Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed with client.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Provide regular reports on the delivery of services against agreed timelines and overall customer targets.

Competencies

• Organisation and attention detail
• Communication skills
• Client focus Service orientation
• Teamwork and cooperation