Data Technician at Engen

What you’ll have done before:

Baseline:

• NQF Level 5 (Diploma in Technical field, Logistics or IS)
• 3 years Information Systems experience
• Experience in help desk and business support
• Experience in Logistics and Distribution
•  Knowledge of Fuel Facs 

Advantageous:

• NQF Level 7 (Degree in IS)
• SQL knowledge
• Knowledge of database administration

Exciting Challenges you might face in the role:

• Collaborate with various business divisions.
• Support various projects as part of the functions of your role.
• Deliver excellence, amidst tight deadlines and high expectations.

What you’ll be doing:

• Providing first line support to users in functional business areas. 
• Support the smooth and efficient running of ORTEC, Fuel Facs, Tank Master, etc. by providing maintenance & first line support, enabling the business to operate.
• Monitor interface iDOC’s that have failed, investigate reasons and advise depots of appropriate corrective action.
• Maintain accurate master data updates in various system to enable uninterrupted business operations.
• Call logging in SNOW (incident and service request), identify repeat patterns and implement solutions.
• Be on after hour stand-by at critical periods to handle unforeseen emergencies.
• Support own team with user acceptance testing (UAT).