Data Analyst at Santam Insurance

What will you do?

• A position for a Data Analyst exists in the Corporate Services, Group Finance area within the Business Enablement team, based at Santam Bellville (Cape Town) offices.
• This role takes a business insights approach and works with decision makers, information managers and data providers to continually engage in business development, management and analysis in order to deliver value. 
• We are looking for an individual who will bridge the gaps between Group Finance, Business and IT. They will be responsible for understanding the requirement, eliciting further information when required and translating it to the underlying systems involved in fulfilling the requirement as well as ensuring a carefully planned solution. 
• They will assist in simplifying the complexities and should be committed to the discovery and development of innovative solutions in an ever-changing environment.

What will make you successful in this role?

• Source appropriate data, applies a suitable analytical method or methods, run complex reports, interprets the resulting information and then constructs ‘a rich picture’ in the analysis.
• Go beyond the status quo and finding the gaps in information as well as asking ‘what isn’t in the current data or information set.
• Devise ways to enrich and augment data to fill gaps and support decision making.
• Translate data into a visual format a decision maker can reasonably interpret – always looking at how to best tailor the information to the viewer, utilising various types of data representation.
• Provide analysis and insight support required on finance projects.
• Analyze business problems and determine solutions through the application of software solutions and/or business process improvement.
• Effectively liaise with business stakeholders.
• Participate in UAT sessions.
• Play an integral role in all aspects of the delivery of solutions, from inception to go-live.
• Deliver documentation that is easy to understand, clear and accurate.
• Write SQL queries to assist with business requirements/requests.
• Provide data solutions, tools, and capabilities to enable self-service frameworks for business stakeholder
• Develop and execute tools/reports to monitor and report on data quality
• Establish appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions.

Qualification

• Relevant Tertiary qualification or certificate/diploma in business/data analysis from an industry-recognised training institution

Knowledge and Experience

• 3 years relevant experience as a Business Analyst
• 5 years relevant experience in Data Analysis in a complex business environment
• 2 years relevant experience in Business Process Management
• 3 years coding experience for analytics and data manipulation (SQL, R, Python)
• Data Modelling and Machine learning would be highly recommended
• Experience in a short-term insurance environment would be advantageous

Skills

• Good requirements elicitation, workshop facilitation, conducting demos and communication with stakeholders skills
• Good understanding of systems development lifecycle (SDLC) and agile methodologies 
• Very strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Ability to work at the conceptual as well as detailed level 
• Business acumen with thorough knowledge and understanding of business, process and technology environments
• Effective communication skills - both written and verbal - in business and technical terms, appropriately designed for the target audience
• Presentation skills
• Emotional Intelligence
• Interpersonal skills, to lead, influence and motivate 
• Relationship building skills
• Independent research skills
• Pro-active, self-starter
• Computer literacy (MS Office, MS SQL)

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others