Customer Transformation Lead at Deloitte

Job Description

Main Purpose of Job

• Deloitte Consulting Africa requires a senior leader with proven consulting expertise in customer experience and implementing Digital Customer Platforms. The applicant will support relevant service area leadership with market development initiatives through driving and implementation of strategy, revenue generation and business growth, whilst supporting project teams at clients with work assignments.

Your role as a Leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization:

• Develop high-performing people and teams through challenging and meaningful opportunities
• Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
• Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction

Experience Required

• Experience with a Tier-One Professional Services Firm
• 7-10 years working experience including 5 years in a client facing as well as 5 years in a management role with a focus on digital transformation.
• Working Experience and deep working knowledge of primary industry
• Proven Experience in 1/more of the customer domains Of Sales, Service, Marketing and Commerce

Relevant Customer Experience Design Competencies

• 7-10 years working experience as a Customer Experience Specialist, or in a similar Customer Experience and/or Consulting role
• Deep customer domain experience across Sales, Service, Marketing & Commerce

Relevant Digital Platform Development Competencies

• 7-10 years in SaaS implementation with solid experience in implementing customer engagement platforms and CRM 
• 7-10 years’ experience as a CRM Solution Architect, CRM Technical Lead, CRM Data Lead, and/or CRM Technical Architect, designing and implementing large- solutions on Digital Customer Platforms  

The applicant will be considered for a role in either Digital Experience Design/Digital Platform Development

Qualifications

• Tertiary qualification in Information Systems, Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications) and/or Service Design/UX/CX
• Whilst not a strict requirement, a MBA or Masters in the relevant field of study is a definite advantage
• Industry-specific qualifications or an equivalent