Customer Success Manager (JB3107) at Kontak Recruitment

• An international company that helps B2B companies build communities around their target customers is looking for a Customer Success Manager. They organize podcasts, meetups (small local events), and conferences and use LinkedIn to reach target customers and provide them with interesting content.  You will be supporting the company’s B2B customers, usually company founders or other executives by working on their personal LinkedIn profiles and contacting their target customers on their behalf.

Minimum Requirements:

• Fluent in German (C1 Level ADVANCED) – Write and Speak - absolutely confidence in spelling and grammar.
• Be able to work no less than 30-40 hours a week
• Commercial education or several years of professional experience as an (office) assistant, clerk, call center employee, or similar.
• Good English skills.
• Be able to understand complex texts.
• Proactive, reliable, and take great care in your work.
• Proficient in using computers and the Internet.
• Proficient in LinkedIn
• Worked with Google Workspace or Microsoft Office (especially Excel) before.
• You are open to feedback and new ideas.
• You have good self and time-management skills.
• You enjoy working with a proven process.
• Your internet connection is fast and stable.
• We promote the health of our employees by contributing to their costs for sports/fitness/wellness.
• Attend company meetings (In South Africa) for 5 days every 6 months – The company covers all travel costs.
• The company will supply equipment if needed e.g.: Including a laptop.

Duties and Responsibilities:

• Pre-selecting potential target customers on LinkedIn
• Contacting target customers via LinkedIn
• Responding to incoming messages with template messages that you modify on a case-by-case basis.
• Posting predetermined content on the LinkedIn profiles of our customers and later analysing it
• Emailing our customers to give them to-do’s or remind them of the work’s completion.
• Pitching in where your support is needed.
• Editing and proofreading podcast transcripts
• Absolutely error-free work: In particular, LinkedIn messages and posts sent by you must not contain any errors.
• You work quickly on the computer and can, for example, send 100 to 150 pre-written messages per hour.
• You document your activities performed in a comprehensible and complete manner.
• Ability to cope with and handle variable workloads.