Customer Success Consultant at LexisNexis South Africa

About the Role

• We are seeking a motivated and experienced Customer Success Consultant to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs.

Responsibilities

• Onboarding Customers: Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products/services.
• Managing Relationships: Build and maintain long-lasting relationships with customers by understanding their goals and providing tailored solutions.
• Supporting Customers: Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to their issues.
• Training of Products: Conduct telephonic, remote and occasional on-site training sessions and workshops to educate customers.
• Advocating for Customers: Serve as the voice of the customer within the company, providing feedback to internal teams to improve products and services.
• Monitoring Performance: Track customer success metrics and analyze data to identify areas for improvement and ensure customer satisfaction.
• Implementing Products: This involves deploying and integrating a product into a client’s environment, ensuring it functions as intended and meets user needs.

Requirements

• Have proven experience in a customer success, account management, or related role.
• Have good knowledge of MS Office and Windows.
• Have excellent verbal and written communication and interpersonal skills.
• Have some legal background
• Have excellent problem-solving abilities and a proactive approach to customer engagement.
• Have the ability to work independently and as part of a team.
• Be familiar with CRM software and customer success tools.
• Have a valid drivers license as visitations to customers site may be required occasionally.

Work in a way that works for you

• We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

• We know that your well-being and happiness are key to a long and successful career.
• These are some of the benefits we are delighted to offer:
• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave