Customer Services Co-Ordinator at Mondi Group

Your mission

• Reporting into the Customer Services Manager, the incumbent will be responsible for processing customer orders and executing deliveries as per the customer’s request
• Achieving the sales forecast, maintaining correct stock levels, processing complaints and proactively liaising with the customer and promoting customer service excellence
• Responsible for managing the customers’ order book
• Processing orders within lead time to achieve the sales volume
• Pricing verification
• Invoicing to be aligned with the Revenue Recognition policy
• Handling customer queries and complaints effectively and providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
• Effective allocation of orders to available inventory to achieve working capital targets
• Planning and following up on deliveries 
• Customer complaint handling
• Communicating priorities, urgencies, risks and coordinating with relevant internal departments
• Provides business continuity back up within the broader customer services team
• Ensuring month-end reporting requirements are adhered to
• Handling internal and external audit queries timeously

Your profile

• Minimum NQF level 6 supply chain related qualification with an accredited organisation
• A minimum of 3 years’ work experience in a customer services role within a manufacturing environment, handling both pre-sales and after-sales interactions with customers
• Experience with SAP is essential specific to the sales order processing
• Sales support experience would be an advantage.