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At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
To engage with our customers. To (first) analyse and interpret the context of their query(s) and (second) provide direction on how their query will be resolved. Investigating each application or environment query for validation of an issue, a problem, or needing clarification, or to escalate for a data investigation. Helping our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal impact to the live customer processing environment.
Key Responsibilities Key Accountabilities
Decisions You Will Be Expected To Make
Our Vision “Reimagining the way we continuously transform individual learning into a hub of knowledge for businesses using our product(s) to succeed”.
Skills, Know-how And Experience Needed For The Role
Goals
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