Customer Service Coordinator - KZN at AVI Limited

Job Specification:

Key Performance Areas:

Sales

• Administer and co-ordinate new business, unit opening and installations and all related paperwork.
• Coordinate sales meeting and minutes.
• Coordinate and plan changes to the current call cycles.
• Compile Customer Sales proposals
• Co-ordinate Customer Queries
• Coordinate new store roll outs
• Compile the Weekly/Monthly pipeline report
• Processing of Marketing STO’s and Demo Equipment
• Substitute for telemarketing when an agent is absent or on leave
• Call on/Service the Regions top 20/strategic Customer’s

Administration

• Processing of Purchase orders (including for site facilities)
• Processing all Marketing orders for customers and POS material.
• Assist in maintaining the Equipment data base
• Coordinate Data base-allocating of correct rep codes to areas
• Ensure all Technical schedules and contracts are re – signed by consultants
• Liaison with AR daily (Verification of credit requests, verification of billing, credit applications and monitoring of accounts opening.)

Technical

• Liaise with the Technical Coordinator on pre- opening inspections/site inspections
• Liaise with the Technical Coordinator for Monthly meetings
• Manage and maintain the Regional Demo Account
• Assist in resolving historic/current equipment park investigations for inactive customer’s

Reporting

• Monthly reporting (Call Cycle’s, C-Track, Sales, Marketing Spend)
• Monthly reporting of POS material sent out to customers

Minimum Requirements:

Experience:                                                                   

• At least 2 years’ experience in an Office Admin and Support role
• Experience in telemarketing would be advantageous
• Relevant food service customer and product knowledge

Qualifications:

• Grade 12

 Additional Requirements:

• Experience and understanding of OOH sales environment
• Excel – Advanced
• Advanced Computer Literacy
• SAP Experience essential

Competencies:

• Meeting Deadlines
• Attention to detail
• Planning & Organising
• Keeping Commitments
• Documenting Facts
• Building Relationships
• Staying Composed
• Working together