Customer Service Agent (JB3062) at Kontak Recruitment

• We are assisting our client in sourcing Customer Service Agent to assist their team in streamlining their customer service department. The successful candidate will be the first point of contact for their customers, managing tickets and ensuring that their ticket SOP is met. The candidate should have 2 to 5 years of freight-specific experience and a good knowledge of customs processes. The candidate should be able to hit the ground running and have experience managing tickets, following up on deliveries, assisting with bookings, and liaising with suppliers.

Minimum Requirements:

• 2 to 5 years of experience in a customer service or logistics role
• Knowledge of customs processes preferred
• Experience managing tickets and following up on deliveries
• Strong communication skills, both written and verbal
• Strong time management skills
• Confident and self-driven
• Strong leadership qualities

Duties and Responsibilities:

• Act as the first point of contact for our customers
• Manage tickets, ensuring that the ticket SOP is met
• Follow up on deliveries and liaise with suppliers to ensure service levels are upheld
• Assist with bookings and special instructions
• Capture collections from the previous day
• Handle telephonic queries and assist with quotes
• Assist with data capturing and generating reports
• Streamline our customer service department
• Utilize Parcel Perfect, Microsoft Office (especially Excel), and a ticketing system (preferably Zoho)