Customer Engagement Consultant: ASCVD_IMM_NS | KZN at Novartis

About the Role
Major accountabilities:

• Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
• Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
• Develop Deep Customer Insights and Understanding
• Gather insights on the customer’s business to uncover what is important to them
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions .
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.

Minimum Requirements:

Education:

• University degree in science and/or business, marketing or Equivalent is preferred

Work Experience:

• Experience with Innovative and or specialized pharmaceuticals products
• Successful in-person and virtual customer facing experience in healthcare/pharma sector
• Established Network to target Customer Group desirable.
• Minimum 3 years Sales and Operational experience in customer-facing roles
• Establishing and managing strategic partners
• Customer experience management (services & solutions)

Skills:

• Account Management.
• Commercial Excellence.
• Communication Skills.
• Compliance.
• Conflict Management.
• Cross-Functional Coordination.
• Customer Insights.
• Ethics.
• Healthcare Sector.
• Influencing Skills.
• Negotiation Skills.
• Selling Skills.
• Technical Skills.
• Additional Specifications:

Languages :

• English.