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As a global and diversified mining business, we use the latest technologies to find new resources, plan and build our mines and mine, process, move and market our products to customers around the world. For almost 100 years, we have been mining the minerals that society needs to develop and prosper. We provide our investors with a balanced portfolio of oppo...
Job Description:
The Customer Engagement Administrator will also execute the support activities for Employee Services processes mentioned below:
As some queries will be escalated from the ES Walk-In Centre / Contact Centre to resolvers in the Employee Data Management Teams, the incumbent must develop strong working relationships with these resolver groups to ensure effective management of workflow and the efficient resolution of queries.
Key Tasks
Service Delivery and Excellence:
Query Resolution and Case Management:
Customer Service requests:
Document handling:
Employee Engagement and Termination
Probation:
Promote Best Practice & Knowledge Management:
Service Management:
Business Partner and Customer Relationships:
GENERIC TASKS
Qualifications:
EXPERIENCE
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