Customer Design Graduate at Absa Group Limited (Absa)

Job Summary

• Design Graduates will get exposure into working within well-established teams to solve design problems. Design Graduates will learn how to contribute to product and service teams by solving specific functional-level design problems.
• Design Graduates will learn how to follow the established standards in their discipline.  
• Design Graduates have a passion for one or more of the core design disciplines (user experience design, user interface design, service design, customer research, prototype engineering and content strategy) and continually grow by contributing to one project at a time.   
• A successful Design Graduates is a self-starter that has a passion for solving problems and creating solutions for customers. They have growth mindset and a willingness to learn. They work well within a team and are able to manage their own time and work deliverables effectively.

Job Description

Design Graduates  will be exposed and developed to: 

• Follow an approach defined by the team  
• Conduct research (primary and secondary) to understand users pains, gains and needs  
• Execute on design work based on steer from design project leads  
• Adapt designs based on feedback from customers and team leads   
• Present design work back to business stakeholders with the support of design project leads   
• Be an advocate and representative of the design thinking methodologies and practices.  
• Create final production ready designs  
• Create creative and innovative design solutions to create a world-class customer experience 
• Contribute to the design within the project  
• Apply design thinking and best practice standards in developing design with the support of senior designers  
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience  
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output  
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem  
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.  

Field of study

• Has NQF level 7 or higher or is busy studying and plan to obtain this by end of 2024

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)