Customer Compliance Team Leader at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Customer Compliance Team Leader to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for providing support to the team and to ensure compliance with set policies and processes

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license
• Minimum 2 years administration experience
• Minimum 2 years management experience in a similar function
• Matric (must have passed English and Maths)

A Bonus to have:

• Degree/Diploma in (compliance/auditing/legal)
• Own car
• Audit/Compliance/AML experience

What You’ll do for the Brand:

AML/Customer Compliance

• Work closely with the Customer Compliance Manager and the Compliance Manager.
• Contribute to the implementation of new and updated regulatory requirements.
• Perform enhanced due diligence reviews and reporting.
• Preparation and delivery of relevant training.
• STR and SAR reporting preparation and submission to the Nominated Officer.
• Thoroughly and timely review reports and other investigative leads that potentially identify suspicious activity.
• Investigate any possible fraud and conclude accordingly.
• Monitor and scrutinize all AML and responsible gambling risk reports to identify possible fraud.
• Looking after records of high-risk clients and report suspicious activities, if any.
• Ability to identify and escalate sensitive issues with discretion.
• Manage team performance in achievement of business objectives.
• Assist with preparation and relevant submissions for regulatory inspections and on-site reviews.
• Monthly and quarterly reporting.
• To remain completely independent and adhere to the confidentiality of the role.

Reviewing and Reporting

• Perform ongoing monitoring reviews as per documented processes.
• Work with business units to agree on findings, ratings and remedial action required.
• Produce finalised reports for all monitoring reviews conducted.
• Ensure that all monitoring reports are appropriate and include supporting evidence and/or documents.
• Follow up on recommended corrective actions, any outstanding monitoring issues and management actions.
• Ensure that all reports are saved appropriately.

Skills

• Analytical mindset and possesses leadership qualities.
• Good communication and people management skills.
• Able to manage multiple engagements and deadlines.
• Strong drive to excel professionally and ability to guide and motivate team members.
• Strong written and verbal command of English.
• Establish, maintain and strengthen internal and external relationships.
• Works under limited supervision with moderate latitude for initiative.

People

• Training of new team members.
• Promotion of a healthy and fair work environment.
• Adhere to the principles of an ethical, honest, transparent, fair work environment.
• Performance must be tracked by yourself, and the onus is placed on you to set up performance review meeting with the manager.
• Communicate in a professional manner.

Compliance, Risk, and Quality

• Enforcing company policies and procedures.
• Compliance with relevant laws, regulations, and affiliated professional standards.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
• Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Customer Compliance Manager.
• Report suspicious behaviour and fraud findings immediately.
• Promote non-acceptance of kickbacks. Instances are to be reported immediately.
• All adhoc duties.

What You’ll Bring to the Team:

• Accuracy and attention to detail.
• Accountability.
• Deadline driven.
• Strong planning and high level of prioritizing.
• Open and clear communication skills.
• Strategic thinking and problem-solving ability.
• Exceptional time management skills.
• Customer care and service excellence.
• High energy and enthusiasm.
• Strong reporting skills.
• Great Business acumen.