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  • Posted: Jul 26, 2024
    Deadline: Not specified
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    Kerry is a company rich in heritage and resources. Over the past four decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. Today, we are firmly established as a world leader in the food, beverage and pharma industries, with 24,000 staff and 100+ inn...
    Read more about this company

     

    Customer Care Specialist

    Key responsibilities

    Customer Support & Operational support

    • Capturing of orders onto SAP
    • Changes to orders maintained
    • Sales order confirmations timeously sent
    • Weekly open order reports
    • Providing full and concise feedback pro-actively
    • Going the extra mile to WOW customers
    • Adhering to SLA’s and KPI’s per Kerry strategy
    • Liaising with sites via cockpits on changes to orders or escalations
    • Fully utilising Salesforce for all communication
    • OTIF management
    • Handling returns on SAP
    • Build relationships with Key Account managers and sites to create a culture of inclusivity
    • Ensure we are adhering to business terms
    • Following processes and business terms

    Qualifications and skills

    • Grade 12 (NSC)
    • Minimum of 3 years’ experience in contact centre/customer service
    • Working Knowledge of SAP Software Applications
    • Preferable experience in Salesforce
    • Experience in handling customer queries
    • Understanding order to billing process

    Method of Application

    Interested and qualified? Go to Kerry on jobs.kerry.com to apply

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