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  • Posted: Aug 14, 2024
    Deadline: Not specified
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    Sea Harvest is a South African deep sea trawling company established in 1964 on the Atlantic West Coast of South Africa. As a vertically integrated company, Sea Harvest owns all its fishing vessels and processing facilities. From its head office in Cape Town, the company markets and distributes its wide range of products to diverse markets around the worl...
    Read more about this company

     

    Customer Care Officer

    Key Responsibility Areas:

    Query resolution

    • Handle inbound and outbound communications via various channels (phone, email, chat, etc.)
    • Deliver exceptional customer service, measured by:
    • Quality of interactions
    • Clarity and accuracy of written and verbal communication
    • Proactively manage customer expectations by identifying common trends in the contact center
    • Manage general enquiries, QA administration, and changes
    • Provide individualized support to customers including Sea Bucks enquiries
    • Achieve strategic targets and performance metrics
    • Offer comprehensive solutions tailored to customers' needs and requirements

    Knowledge, Skills & Abilities Required:

    Qualifications:

    • Matric certificate
    • Fluency in English and at least one additional language
    • Computer literacy in Microsoft Office ( intermediate/Advanced level)
    • Minimum 5-year experience in:
    • Call center environment (omni-channel)
    • Customer Care roles (Retail, Front-of-House, Reception, etc.)
    • Contact center qualification (advantageous)

    Attributes:

    • Customer-centric mindset
    • Proven customer care skills
    • Effective problem-solving abilities
    • Excellent telephone etiquette
    • Strong numeric skills
    • Ability to multitask

    Method of Application

    Interested and qualified? Go to Sea Harvest Corporation (Pty) Ltd on seaharvest.simplify.hr to apply

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