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  • Posted: Jul 29, 2024
    Deadline: Aug 14, 2024
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    The Department of Labour will play a significant role in reducing unemployment, poverty and inequality through a set of policies and programmes developed in consultation with social partners, which are aimed at:​ Improved economic efficiency and productivity Employment creation Sound labour relations Eliminating inequality and discrimination i...
    Read more about this company

     

    Customer Care: Internship REF NO: HR 5/1/2/3/101

    REQUIREMENTS :

    • National Diploma Contact Centre Management and National Diploma in Public Management/ National Diploma Business Management.

    DUTIES :

    • Receive and process incoming calls.
    • Conduct basic back-office functions.
    • Handle outgoing calls (Outbound). Maintain employer’s database.
    • Perform continuous process improvements.
    • Handle electronic enquiries
    • Evaluate the quality of the calls received and provide advice on Standard Operational Measures

    Method of Application

    All attachments for on line application must including Z83 be in PDF and in one (1) file, indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated withmthe post. 
    Failure to do so, your application will be disqualified. 

    Instruction:

    • Applications quoting the relevant reference number must be submitted on the new form Z83
    • Received applications using the incorrect application for employment (old Z83) will not be considered. 
    • Each application for employment form must be fully completed, initialled and signed by the applicant. 
    • Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. 
    • All fields of Section A, B, C and D of the Z83 must be completed in full. 
    • Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. Only a recently updated comprehensive CV (with detailed previous experience) is required. 
    • The questions related to conditions that prevent re-appointment under Part F must be answered. 
    • Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. 
    • Foreign qualification must be accompanied by an evaluation report issued by the South
    • African Qualification Authority (SAQA) (only when shortlisted). 
    • Applicants who do not comply with the above-mentioned instruction/ requirements, as well as applications received late will not be considered. 
    • The Department does not accept applications via email or fax. 
    • Failure to submit all the requested documents will result in the application not being considered. 
    • Correspondence will be limited to short-listed candidates only. 
    • If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. 
    • Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). 
    • The Department reserves the right not to make any appointment(s) to the above post. 
    • The successful candidate will be expected to sign a performance agreement. 
    • The Department is an equal opportunity affirmative action employer. 
    • The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s)

    Send your application to: Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building or Direct Your Applications to: [email protected]

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