Customer Care Consultant Kia South Africa (Pty) Ltd - Parts Distribution Centre at Motus Holdings Limited

Specific Role Responsibilities

Duties and Responsibilities:

• Assisting customer and dealers with complaints
• Assist with resolving customer and dealer disputes
• Assist with negotiations between dealers KIA Motors and the customer
• Take responsibility of your customers and ensure they are kept updated
• Customer Service support to KIA Motors Departments and Dealer networkProcess and Governance
• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Communicate and liaise with clients, manufacturers, suppliers, representatives and other internal departments to facilitate information dissemination, flow and customer satisfaction and feedback
• Liaise with customers, service workshop, OEM and other relevant stakeholders to resolve problems, faults and other issues
• Provide support to customers and escalate unresolved queriesFinance
• Execute work activities effectively and efficiently in order to prevent financial losses Client/Customer
• Deliver work activities adequately to satisfy internal and external customers
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful mannerPeople
• Attend training initiatives to improve work quality and enhance own skillsKnowledge and Skills

Qualifications and Experience

• Tertiary Qualification and strong Working Knowledge of Automotive OEM Customer Care and Service disciplines advantageous
• Must have a Minimum of 1 to 3 years’ experience in Automotive OEM Customer Care
• Automotive OEM experience advantageous
• Excellent English Language and Communication skills
• Able to work in a high pressure, competitive Automotive Manufacturer environment
• Stable track record and contactable references
• Computer Literate – MS Office (Excel, Word, PPT), Adobe
• Knowledge of the Salesforce system would be advantageous
• Must be able to generate reports and analyse informationTechnical Competencies