Customer and Procurement Co-ordinator at CFAO

Profile

Experiential and Educational Requirements

• Matric
• 1-2 years related experience.
• Intermediate Computer Literacy (MS Office, SAP - Advantageous)
• Basic knowledge of export (Africa)
• Fluency in French is essential

Essential Duties and Responsibilities

• Daily customer order receipt and placement to suppliers within the agreed target lead times.
• Educating distributors on their order manner and actions - improvement order manner
• VOR (Vehicle off Road) sourcing: ensuring this is conducted daily basis / within agreed time frames.
• Issue quotations / proforma invoices to distributors within the agreed timeframes
• EPC (Electronic Parts Catalogue) order management *TTC and Multicat* / other suppliers
• Back Orders: Running list of back orders and all with No ETD (estimated date of departure) obtaining this information and update SAP system with ETD information. This includes all suppliers, TSAM, Local vendors, Dubai and TTC Japan
• Ensure all parts have an ETD for distributors.
• Assist distributors with back-order enquiries.
• SMR (Spare Parts Mispacking Report) process: receiving claims, checking claims, submission claims to TSAM, raised debit / credit notes. Obtaining authorization. Submitting result to customer
• SMR (Spare Parts Mispacking Report) process: weekly report update and upload on AMS Parts Portal
• Conduct training providing guidance to distributors on the understanding of the AMS Parts Portal / understanding AMS procurement processes / operation. i.e. order types, rules, portal usage, etc
• Portuguese Translation: Updating SAP system with Portuguese description of parts.
• HS Codes Update: Updating SAP system with Angola HS codes.
• Supersession Update: Daily update of supersessions - rejection of original ordered item for supplied superseded items (checking if valid supersession)
• Portal User form: obtain forms from distributors.
• Monitor customer enquiries on pricing and support queries
• Understanding of AMS Pricing structure and set-up / support in answering customer queries
• Update daily validation requests / pricing enquiries.
• Submit Kaizen ideas procurement team quarterly.
• Join team leader on supplier meeting and KPI reviews - raise any operational challenges and support with counter measures / improvement areas.
• Daily communication and relationship with Suppliers
• Communication to customer on new products
• Prepare OTD (Order to Delivery) KPI report monthly.
• Prepare action plan for any areas of concern from monthly meeting with distributors.
• Action plan GAP / concerns raised in CSI.
• Sales Multiple report update to distributors within agreed timeline.
• POSS report issuance within agreed timeline
• Importing EPC DVD invoiced on a monthly basis.
• Emailing order inflow report on a weekly basis.
• Emailing monthly order ratio to Distributors.
• Prepare weekly order update report for various distributions.
• Monitor customer enquiries on pricing and support queries.