Credit Controller (Pre-Legal) at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Administration/Collections/Handover

• Attend to additional adhoc administrative duties as and when required.
• Assistance with registration for a specific campus or across campuses including collections relating to current and prior debt accounts for the first quarter of every year at a minimum.
• Negotiate and maintain payment arrangements and document Acknowledgement of Debt (signed off by Pre-Legal Team Leader)
• Ensure required call output target is achieved (20-30 Quality calls daily).
• Ensure relevant monthly targets are reached in order to reduce overdue debtors and increasing company revenue.
• Place relevant hold on debtors portal if no business hold is active (BH4) 
• Compilation of contracts/statements/Account payer’s documentation for handed over files to be sent to AdVTech Pre-Legal TEAM for hand over to EDC
• Ensuring all comments / relevant documentation is uploaded and maintained on Excalibur
• Ensuring queries from Account Payers are raised timeously with the relevant Campus via the Query Spreadsheet
• Ensuring that queries raised with Campus's are resolved timeously
• Ensuring that escalation of accounts for issuing of S129 Notices are done timeously
• Capturing notes on Excalibur for all accounts worked and feedback received from internal/external stakeholders.

Customer Service

• Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
• Build sustainable relationships and trust with students/account payers through open and interactive communication.
• Handle account payers complaints, provide appropriate solutions and alternatives. Accurate escalation to Pre-Legal Team Leader as and when required.
• Attend to queries on IIE Assist as and when necessary.
• Quality Management & Reporting
• All required reports and comments are to be maintained in order for the Pre-Legal Team Leader to change status's on Excalibur.
• Ensure notes are captured correctly and information provided in correct format.
• Have the ability to analyse information and make the correct decision on the way forward.
• Identify errors, provide recons, escalate and resolve queries.

Competencies required:

• Knowledge of Full Function Credit Control. 
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good Interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience.