Credit Controller - Nelson Mandela Bay Campus at IIE MSA and IIE Varsity College

Duties and Responsibilities:

  Administration/Collections/Handovers   

• Assist with all campus administrative related activities: (Bank Statements/ Credits/Journals/ Refunds/Billing/Debit Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).
• Processing adjustments on D365.
• Attend to additional ad-hoc administrative duties as and when required.
• Attend to queries escalated by the centralised debtors department.
• Accurately processing of weekly banking from the cash office (Credit/Debit).
• Investigation of credit balances.
• Assist with processing of applications for when students.
• Collections on debtor's accounts as and when required.
• Negotiate and maintain payment arrangements and document Acknowledgement of Debt (sign off by Head: Finance/Debtors manager). 
• Ensure required call output target is achieved (20-30 Quality calls daily). 
• Place hold on STASY (debtors portal) when accounts are in arrears.
• Informs students in person that they have been suspended from attending classes.
• Compilation of contracts/statements/Account payer's documentation for handed over files to be sent to pre-legal.
• Changing of account status to pre-legal on STASY (debtor's portal).
• Attend to queries relating to pre-legal files.

Bank Statements

• Accurate processing of daily bank statements.
• Ensure all debit orders returned unpaid from the bank are dealt with immediately. Re-activation of failed debit orders.
• Accurate processing of unallocated payments.
• Processing of debit orders on the Absa banking system (1st/15th/25th) of each month.
• Distribution of payment batches.
• Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).
• Identifying payments for other campuses and escalating to Head: Finance to process transfer.
• Accurate processing of card payments. 

  Customer Service

• Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
• Attend to walk in account payers/finance queries.
• Build sustainable relationships and trust with students/account payers through open and interactive communication.
• Handle account payers complaints, provide appropriate solutions and alternatives.
• Assist with Fresh Desk (VC Assist) as and when required to resolve student/payer queries.
• Resolving queries logged by central team via FQMS (Finance management system).

  Quality Management & Reporting

• Senior Credit Controller who in turn will collate and send to Head: Finance and Debtors Manager. This could be weekly, bi-weekly or monthly.
• Quality of work to be reviewed by Senior Credit Controller/Head: Finance (Meeting deadlines, communication (inbound/outbound), allocations, processing of credits, notes on debtors portal, holds on accounts, follows Standard Operating Procedure).
• Maintenance of working file on a daily basis. All fields must be completed accurately in-order for any user to convert into reports.
• Manage query resolutions received from internal and external stakeholders.

Competencies Required:

• Knowledge of Full Function Credit Control
• Knowledge of Accounts Receivable/Debit Orders/Bank Statements.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Education Requirements:

• Minimum of Matric, Credit management/Book keeping/Financial qualification advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience