Credit Controller - Bilingual (English-Afrikaans) at RCL Foods

• We are on the hunt for a Credit Controller - Bilingual (Afrikaans - English) to join our team based in Bedfordview. This individual will need to facilitate the achievement of customer collection targets, essential to the profitability of the Company, are met and to manage overdue accounts, reduce the Company’s risk and minimize losses.

Minimum Requirements    
Non Negotiables: 

• Relevant Finance Diploma or Degree.
• 3 – 5 years experience working in Credit Management.
• Bilingual fluency in Afrikaans and English (non negotiable) – must be able to read and write and speak.
• Experience working with Farmers in the Agricultural Sector will be advantageous.

Duties & Responsibilities    
Credit Control

• Generate and dispatch invoices or PoD’s on time to enable payment.
• Receive remittance advices from customers and allocate appropriately.
• Process all discounts and rebates for the Credit Supervisor to release before close of month-end.
• Clear all allocated cash in the General Ledger.
• Prepare stock tolerance journals accurately, matching all debits and credits on the  ERP system.
• Prepare General Ledger accounts for authorisation and release before statements are run.
• Run statements on the ERP system prior to agreed monthly deadlines and distribute to customers.

Customer Administration

• Maintain compliance to credit limits for each customer and highlight possible non- conformance to the responsible supervisor before they exceed defined limits.
• Liaise with customers to inform them of the balances once statements have been distributed, to ensure interim payment is made or to assist with application/documents for increases in credit limits where indicated by the credit analysis report.
• Report on all transactions on 60 days plus to the Credit Supervisor.
• Process ‘stop supply’ instructions on the ERP system where customer non-payment payment has occurred, ensuring that all of the necessary instructions and authorisations have been received.
• Where possible, liaise with customers to rectify account problems before “stop supply” instructions are implemented.
• Advise customers when the account has been blocked and ensure that all necessary internal departments are aware of the status of the customer/account.

Claim Processing

• Investigate pricing claims on SAP, print invoices and review deals on the system.
• Obtain authorisation for valid deals on the prepared pricing cover sheet and distribute within the department.
• Schedule the claim on the ERP system for pricing where no valid deal exists and provide supporting documentation to the relevant team members for processing.
• Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow.
• Assess if credit has been passed on queries and, if it not, submit supporting documents electronically to the relevant site.
• Ensure stock claims are tracked on the ERP system and that queries are finalised.
• Manage invalid claims by providing the necessary proof or backup documents to the customer.

Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self- development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilising available training opportunities.
• Participate in, and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

KPI’s

• Accuracy of credit management.
• Claim resolution/processing.
• Standing of customer credit.
• Percentage of customers over 60 days.
• Accounts reconciled and paid according to terms and agreed pricing conditions.

Closing Date    
2023/05/26