Creative Studios Director, Operations at 2U

Responsibilities Include, But Are Not Limited To:

• Your role will be divided into three key areas and will be executed in close partnership with the VP of Creative Studios and the VP of Operations:

Business Operations

• Evaluate and analyse divisional and departmental productivity and performance and recommend actions to drive efficiency to improve business profit margin.
• Provide operational direction to assist in solving any challenges Creative Studios may face.
• Review and set divisional financial budgets with the Vice President of Creative Studios and the departmental managers based on growth trajectory and business needs.
• Assess and optimise product line success metrics and provide monthly, quarterly and annual reports.

Workflow Operations

• Evaluate, analyse and plan the integration of Creative Studios workflow across departments to drive business and divisional alignment.
• Identify new opportunities for engagement that positively impact how Learning Experience and Marketing work with creative production in the short course business.
• Create effective workflows for how the studio works to service post production in the learning teams for grad and bootcamp product lines.
• Optimise these engagements by continuously leveraging data insights to enable further impact.

People Operations

• Work with your talent business partner to to support on people operations
• Manage a team of operation managers and resource coordinators.
• Execute talent-initiated strategies that maximise employee engagement and diversity.
• Foster a “growth mindset” culture to ensure collaboration, accountability and ownership of the business throughout the team. 
• Lead through Relationships and live out 2U’s Guiding Principles.

People Management

• Lead and manage a team of Operations Managers and Resource Coordinators; aligned to the overall SC Operations structure and requirements.
• Support the Creative Studios Leadership team.

Things That Should Be In Your Background:

• 10+ years industry-relevant experience
• 5+ years experience in operations management, leadership and people management
• Bachelor's Degree in a related field is required. 
• Graduate degree preferred (business, management, sciences).

Other Attributes That Will Help You In This Role:

• Demonstrated team leadership skills (coaching and facilitation) and the ability to work independently as required.
• Strong organisational, time management, planning, and creativity skills.
• Excellent interpersonal skills and ability to interact effectively with all levels of employees (including Senior Management), with a high customer service focus.
• Excellent verbal and written communication.
• Future-focused, purpose-driven and high Emotional Intelligence (EQ) and Adaptability Quotient (AQ).